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Shipping Information
Shipping Methods
JapanBestSellers.com offers the following international shipping methods. The characteristics of each are as follows. If it does not apply to your shipment, it will not be displayed as an option. You can choose from the list by yourself which one you prefer when checking out.
-EMS
Delivered in about 4-8 days.
It will be treated with the highest priority among international mail.
Maximum Weight 30kg（30,000g）
There is a tracking number.
Compensation up to 20,000 yen is included.
You can add compensation of up to 2 million yen as an option. If you wish, please let us know via the contact form.
-Registered Small Packet (Airmail)
Delivered in about 6-12 days.
Maximum Weight 2kg（2,000g）
There is a tracking number.
Compensation up to 6,000 yen is included.
-International Parcel Post (Airmail)
It will arrive in about 6-12 days.
Maximum Weight 30kg（30,000g）
There is a tracking number.
The compensation amount is determined based on the weight of the parcel.
-International Parcel Post (Surface)
It takes 1-3 months to transport by ship.
Maximum Weight 30kg（30,000g）
There is a tracking number.
The compensation amount is determined based on the weight of the parcel.
-DHL
-Others
Each shipping costs will be calculated based on the weight of the package and the delivery location.
Shipping costs include the cost of packaging materials.
If the item is oversized or the shipping method you choose is not applicable, we may suggest you to change the shipping method and inform you the difference in shipping costs (if necessary).
The maximum size and weight limits vary depending on the country and type of shipping service.
International Shipping Regulations
About the items with international shipping regulations or import/export regulations.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
In addition to the below Prohibited Items for All Countries, due to the different regulations of prohibitions in different countries, if we find after your purchase that we are unable to ship to your country, we will cancel your order and refund the amount paid.
Prohibited Items for All Countries
-Explosives
-High Pressure Gas
-Flammable Liquids
-Combustibles Oxidizing Agents Radioactive Materials Corrosives Other
If you would like to check whether the item can be shipped to your country before purchasing, please contact us via contact form.
Tracking
Once the shipment is completed, we will provide you with a tracking number.
As the receiver it will be your responsibility to track your order and submit necessary requirements to the customs or courier if it is required. Otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery
All delivery times are estimates and depending on the weather conditions, circumstance of the customs clearance or enexpected event, there may be changes to the delivery schedule without notice.
Your order may be delivered to you by either the local post office or a local courier. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Taxes & Duties
When shipping packages overseas, the recipient may be subject to customs duties, VAT, GST or other taxes, public charges, fees, etc. This is determined by the customs office or other public agencies of the destination country or region, so we cannot answer whether or not customs duties must be paid or the amount. For details, please contact your local customs office of the destination country or region.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at japanbestsellers.com.
The method of payment of customs duties varies from country to country and region, such as payment to the delivery person at the time of delivery or payment by bank transfer form sent later.
Customs in each country or region will determine whether or not customs duties will be incurred upon inspection of the actual goods, so we are unable to make a determination prior to shipment. Please understand this in advance.
Need help?
Contact us via contact form for inquiries related to Shipment.